How often and when is data updated in the dashboard?
Weekly and monthly data are updated on the last Thursday of every month, with the previous month’s data. For example, January 2026 data will be available on February 26th.
Quarterly timeframes will be added the month after the end of the quarter. For example, Q1 2026 will be made available the last week of April.
Yearly timeframes will be made available at the end of January of the new year. We do not have YTD timeframes in ClickScapes.
Why can’t I find some websites or apps in the dashboard?
Refer to the ClickScapes variable list opens in new window to see if the website or app you are looking for is included in the ClickScapes database.
If it is in the variable list but not seen in the dashboard, this is likely because variables with zero counts have been suppressed. If the variable has no data for the selected geography, it will not appear in the drop-down filters.
What’s the difference between “% Change vs. Previous Timeframe” and “% Change vs. Previous Year”?
% Change Previous Timeframe compares the selected timeframe to the one directly before it, regardless of the calendar year. Example: If you select Q2 2025, this metric compares it to Q1 2025.
% Change Previous Year compares the selected timeframe to the same period in the previous year. Example: If you select Q2 2025, this metric compares it to Q2 2024.
This distinction is important when analyzing trends, especially with seasonal data.
Why does the timeframe calendar picker not allow you to select the entirety of the most recent month?
This is expected and is a result of Power BI’s functionality. For example, when June 1 is selected on the calendar, rest assured that the entire month of June data will be included. The dashboard does not currently support selecting only certain days within a month.
What do the index range colours mean on the Profile page table?
The index range colours allow you to see which segments are over- and under-represented at a quick glance. Here is the colour legend:
Can I save my Target Groups?
Yes, click the save icon in the top-right corner of the dashboard to bookmark a view and return to it later.
The maximum number of bookmarks is 20. When you bookmark a view, the following are saved:
- The current page
- Filters
- Visual selection state
- Sort order
- Drill location
For more information on bookmarking, click hereopens in new window.
Can I see the data that is powering the graphs and charts?
Yes, there are a few ways to see the exact counts powering the graphs and charts in the dashboard.
You can hover over elements in a chart or graph to see counts appear in a tooltip. For example:
You can also hover over a graph and click the three dots in the top-right corner. Then click “Show as a table” to see the raw counts for each time period selected.
How do I export data out of the dashboard? What file formats are supported?
There are a couple ways to export data: you can export the entire dashboard page or single elements from the dashboard.
To export the entire dashboard to PowerPoint or PDF, click the Export button in the header menu.
To export a certain data point from the dashboard, hover over the element you want to export and click the three dots in the top-right corner, then click Export data. Dashboard elements can be exported to .xlsx or .csv format.