If you experience any challenges in using the SFTP, please contact email@example.com (opens in new window).
When using the SFTP site to share files with EA, you may experience the following:
Timeouts – When copying large files, browsers may time out causing an error. When copying large files or files that may potentially take a long time, it’s best practice to use an FTP client (e.g. Filezilla) instead of a browser.
Unzipping files on SFTP – You should never un-compress a file on the SFTP server. Doing so could cause an error. Please copy the zipped file to your machine and unzip it there.
IP address changes – If your IP address changes (for instance if you work from home on a selected day) this may cause an issue with an unknown IP address. During the initial account setup, EA asks for an IP or range of IPs to attach to the account. If we attach these, only they can get through as an added measure of security.
IP address ban– if you have tried to log in 3 or more times unsuccessfully, your IP address will be temporarily banned. Please contact firstname.lastname@example.org (opens in new window) to unblock your IP. This is the most common reason connection errors are generated.