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  1. Environics Analytics Community
  2. FAQs
  3. ENVISION FAQs
  4. General Troubleshooting

General Troubleshooting

  • What do the (!) and (^) symbols next to variables in my report mean?
  • Why can't I find my licensed database(s) in a new 2023 workspace?
  • How do I download reports and maps from microsites?
  • Why can’t I view or download my report?
  • Why am I getting a blank dashboard when I run a report in ENVISION?
  • Why do I see a record count of “NaN” once I import a customer, location, or spatial file?
  • What do I do if I receive the message: "Oops Something Unexpected Happened" when selecting a tool or page?
  • How do I change my ENVISION password?

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