Why do I see a record count of “NaN” once I import a customer, location, or spatial file?

  1. Ensure files are set up correctly. For tabular data, ensure that you have formatted the table properly: Preparing your Files for Importing (opens in new tab)
  2. If it is a spatial file, ensure that the file has all the necessary components, and meets the import requirements: Importing Spatial Files (opens in new tab)
  3. Create a new workspace in ENVISION and try testing the functionality again: Creating and Activating a New Workspace (opens in new tab)
  4. Try importing another Customer/Location/Spatial file and see if it is successful.